Our ethos is….

Committing fiercely to reducing health disparities and advancing health equity for the underserved.

Delivering care with compassion and cultural humility.

Serving exclusively rural, tribal, and underserved communities.

Vision and Mission

OUR VISION is a world where the most vulnerable communities have access to the best health professionals.

OUR MISSION is to connect the best healthcare clinicians to the underserved, while utilizing an ethos embedded in health equity and social justice. We actively seek physicians and other advanced practice clinicians of multiple specialties to serve rural, underserved, and tribal communities. We prioritize working with dedicated and energetic clinician leaders who embrace our mission and the practice of social medicine.

Our Core Values

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Quality healthcare for all is a basic human right

We believe high quality healthcare should be accessible to all.

Uncompromised patient health outcomes

We support our clinicians and staff in their professional development so that they can provide excellent care for patients, resulting in uncompromised patient health outcomes.

Attention to the social determinants of health

Our clinicians work to alleviate longstanding health disparities by paying attention to and addressing the ‘upstream’ factors of health, such as race and ethnicity, gender, housing, the environment, education, and socioeconomic status.

Leadership with cultural humility and compassion

We assess clinicians for their ability to practice cultural humility, compassion, and integrity, recognizing that these attributes improve the patient experience. We provide training and preparation for our clinicians in advance of them serving a community that may be different from their own.

Integration of sound business practices and social impact in everything we do

We recognize that we operate within a market-based environment and hold ourselves to the highest standard of business practices. We balance our business practices with mission-driven decisions that further our social purpose as a public benefit company.

Targeted and thoughtful support for clinicians

We value the emotional well-being of our clinicians and coordinate targeted programs to support them as individuals and healthcare professionals.

Yielding to change and growth

We strive to continuously improve the quality of our work and reject complacency in times of change and growth.

WHAT IS

Social Medicine?

Arc Health clinicians aim to understand the social, historical, environmental, structural, and political forces that impact health. In everyday clinical care, they address the social dimensions of health and illness, or the ‘upstream’ factors like poverty, the environment, education, housing, and the larger healthcare system.

Our clinicians work both in and outside of the clinical setting to advocate for patients and alleviate disparities. As a company, Arc Health pushes itself and our clinicians to engage with issues of social justice and equity in order to increase our understanding of the social determinants of health.

Our Story

Our co-founder, Dr. Phuoc Le arrived in the U.S. as a refugee from Vietnam at the age of five. He personally experienced the effects of health inequality, leading him to dedicate his career to serving the most impoverished communities.

In 2014, Dr. Le co-founded the HEAL Initiative at UCSF, a global health delivery fellowship program that supports health care practitioners who make service to the poor their first career choice.

In 2018, he co-founded Arc Health, with the ambition to transform medical staffing into an industry focused on health equity and robust human resources for health in underserved communities.

In 2020, Arc Health announced a strategic combination with Pinnacle Emergency Medical Group and expanded its service offerings to include emergency medicine clinicians. Today, Arc Health and Pinnacle work together to expand the reach of high-quality emergency and primary medical care to rural, tribal, and underserved communities.

Who We Are

Phuoc Van Le, MD

Co-Founder & Board Chair

Dr. Le is an internist and pediatrician, and Associate Professor at UCSF and UC Berkeley. He is currently the Vice Dean for Medical Education at VinUniversity College of Health Sciences in Hanoi, Vietnam. In addition, he is an adjunct professor of medicine and pediatrics at UCSF.

Dr. Le steers Arc Health’s vision and core values, drawing from decades of experience in rural and global clinical settings. He is dedicated to supporting the next generation of health equity practitioners.

Dave Shaffer

Co-Founder & CEO

Dave is a social entrepreneur who believes in the true value of each individual. Building on his management and accounting education from Purdue University and his CPA certification, he has spent the last 20 years leading and growing social enterprises that serve individuals who traditionally are left behind. His core belief that with appropriate focus and alignment, healthy businesses should play an important role in the overall ecosystem.

Prior to Arc Health, Dave led two not-for-profit employment agencies. First Step Staffing focused on employment for persons experiencing homelessness and before that DePaul Industries which served those with disabilities. Prior to DePaul, Dave Co-Founded and led Moonstruck Chocolatier, a successful high end chocolate company. Dave has won numerous awards during his career, among those the Ernst and Young Entrepreneur of the Year accolade in 2012.

The Team

James Galloway

Kyle Addison Knuppel

Niki Simoneaux

Vida Khow

Julie Van Boerum

Candie Moran

Bonnie Hamel

Sophia Hill

Sarah Curl

Alya Wilkinson-Hayat

Cathay Garcia-Lauzurique

Meet the newest leader in Indian healthcare staffing

NativeArc – a joint venture between Arc Health and Native American Healthcare Solutions – delivers exceptional healthcare staffing services to Title 1 and Title V Tribal Health Programs and Indian Health Service clinics and hospitals. Under the leadership of Ms. Vida Khow, NativeArc brings together high quality healthcare staffing with Indian healthcare training and consultation.

NativeArc is a true partner with Tribal hospitals and clinics, delivering a comprehensive and culturally humble staffing solution. It is a Native American owned, woman-owned, small business, as well as a participant, with Arc Health, in the Small Business Administration’s mentor-protégé program.

FAQs

Interested in joining our community?
Read on for answers to our frequently asked questions or get in touch.

What is different about Arc Health that sets it apart from other medical staffing organizations?

First, we hope to work ourselves out of a job. We believe that the most impoverished communities deserve the best clinicians to achieve health equity. When the communities we work with are fully staffed with the best providers, then we can close our operations there and seek other opportunities. Second, we are not profit-driven, but social impact-driven. In this vein, we are committed to investing heavily in community-led pathway programs to train clinicians so that our first goal above is achieved in the long term. Third, we are only interested in serving the communities that have the most difficult time recruiting the most qualified providers. These may be the most challenging settings, but also the most rewarding for providers because their impact can be so significant.

What kinds of opportunities does Arc Health have for clinicians?

We regularly have opportunities for Family and Internal Medicine physicians, family and adult NPs and PAs, urgent care clinicians, hospitalists, and Emergency Medicine clinicians. The majority of our opportunities are in an outpatient or primary care setting. If you are a board-certified Emergency Medicine physician, you will work through Pinnacle Emergency Medical Group.

Can I work part-time for Arc Health?

Arc Health will work with you to tailor either part-time or full-time work that fulfills our social mission and allows you to make the most impact.

Our Arc Shares, Arc Link, and Arc Independent career pathways are created to accommodate clinicians with busy schedules. Check out our Career Pathways page here.

Are there opportunities for non-physician providers?

Yes, Arc Health is seeking physician assistants, nurse practitioners, nurses, psychologists, and other healthcare professionals. If you are interested in our mission and partnering with us, please contact us here.

What incentives will I receive if I join Arc Health?

Arc Health will cover the costs of travel and lodging in most cases. Medical malpractice insurance is also included. In addition, Arc Health aims to build a community of providers who share a social mission and who want to improve their own skills to serve the most vulnerable populations. As such, Arc Health will provide educational resources such as funding that may count towards CMEs.

What is it like to be an Arc Health clinician?

Arc Health clinicians are a part of something larger than day-to-day clinical activities. Outside of working alongside employees at hardworking and deserving small, rural health centers, you will also be invited into a supportive and dedicated community of like-minded healthcare practitioners from around the US. We regularly connect with clincians to ensure they are supported, coordinate all clinician meetings where we host a forum to discuss challenges, solutions, and engage in meaningful discussion with other clinicians, and encourage resource sharing among providers via social media, email, and WhatsApp groups.

Visit our Clinicians page to meet a few of the exceptional individuals we get to work with.

Join Our Community!

If you are a prospective clinician or a healthcare service provider in need of high-quality staffing, reach out to us.

Start Your New Career

FOR CLINICS & HOSPITALS

James Galloway, MD

Chief Medical Officer & Chief Partnerships Officer

Dr. Galloway is a cardiologist, public health physician, and internationally recognized scientist and leader in public and healthcare policy. Early in his career, Dr. Galloway was a cardiologist on the Hopi, Whiteriver, Fort Apache, and San Carlos Indian Reservations, where he gained recognition for his research on the major increase in cardiovascular disease among Native Americans. He subsequently founded the Native American Cardiology Program at the University of Arizona and was appointed as the national senior cardiologist for the Indian Health Service. Dr. Galloway has served the federal government in numerous capacities, including Assistant U.S. Surgeon General under the Bush and Obama administrations; senior health official for the Deepwater Horizon response and the Department of Homeland Security’s Pandemic Influenza and Bioterrorism response; and director of the Office of Health System Collaboration at the Centers for Disease Control and Prevention, where he led the integration of clinical care and public health nationwide. He now lives in Southwest Washington.

Kyle Addison Knuppel, MD

Director of Clinical Innovation

Dr. Knuppel completed his residency in Family Medicine at Maine-Dartmouth. Since graduating, he has served as Director of Inpatient Services for a critical access hospital and is currently an Interim Medical Director for a tribal health clinic. During his medical training he worked in Central America, Africa and South Asia. Along with Dr. Charanjit Veeramalla, he is Co-Founder of the Bannu nonprofit School for Children with Special Needs and Bannu Hospital, in the state of Telangana, India, for which he is currently Director of Strategic Development and International Partnerships.

Niki Simoneaux

Chief Talent and Development Officer

Niki's has spent the past 25 years in startup and turnaround organizations. She has a passion for leading organizations where she can have significant impact and setting them up to scale and grow. She brings management experience that spans finance, mergers, operations, marketing and client management. At Arc Health, she is accountable for culture, HR and marketing. She oversees recruiting and our client and practitioner relationships. She brings an "outside the staffing world" perspective to Arc Health and is inspired by the idea of sharing our story and mission more broadly to improve health care for those most in need.

Vida Khow

Advisor; President of Native American Healthcare Solutions, Managing Member of NativeArc LLC

During her 40-year career in healthcare including 18 years as CEO of Indian Health Service and other Tribal programs, Vida has learned that medicine is ultimately all about people. Patients always come first. Every patient, every encounter, deserves exceptional care and respect: this is the foundation of her work. As CEO at the Winslow Indian Health Center, Vida established the first Native Traditional Medicine Program within IHS and successfully integrated complementary medicine. She also acquired the first mobile medical van for community service in the Navajo IHS. This work won her the prestigious 1999 American Hospital Association Federal Sector Special Achievement Award for Innovative Leadership. Vida is an expert in women's workplace dynamics, organizational transitions, and visionary leadership, and has addressed conferences, associations, and government agencies across the country. Being a successful Navajo woman, she naturally combines the wisdom of her native roots with her vast administrative leadership and experience.

Julie Van Boerum

Accountant

Julie Van Boerum is the owner and lead bookkeeper of VB Bookkeeping since its inception in 2016. She is a graduate of Brigham Young University and has bookkeeping experience across multiple industries, specializing in small businesses. She strongly believes that having accurate and timely financial information is essential to fueling business growth. Julie began working with Arc Health in 2018 and now works closely with both the CEO and Director of Operations.

Candie Moran

Operations Manager

Candie joined the Pinnacle EMG team in 2020 and now serves as Arc Health’s Operations Manager. Prior to joining the Arc Health and Pinnacle teams, she worked in various healthcare settings including large urban community hospitals and trauma centers where she gained 15+ years’ experience in healthcare management and operations. Candie is avidly dedicated to empowering organizations through effective, collaborative, and meaningful leadership processes. Candie was born and raised in northern New Jersey and currently resides in Florida with her partner, two sons and their dog.

Bonnie Hamel

Social Medicine Recruiter

Bonnie Hamel joined the Arc Health team as a Social Medicine Recruiter in March of 2022. Bonnie comes from a long career in recruitment of teachers and healthcare providers. Bonnie brings expertise in developing key relationships and collaborating with facilities and providers to make the very best match. Prior to her role at Arc Health, Bonnie was the sole Provider Recruitment Coordinator for North Country Healthcare in northern New Hampshire. Bonnie is also an active member of a team whose goal is to improve locums tenens staffing by presenting collaborative solutions that help everyone succeed through high-quality patient-centered healthcare for patients in rural, underserved and tribal areas of the country. Bonnie holds active certification as a Certified Provider Recruitment Professional (CPRP) from the Association for Advancing Physician and Provider Recruitment, certification as a Certified Medical Staff Recruiter from the American Academy of Medical Management and was also a member of the board of the Northeast Physician Recruiter Association. Bonnie believes that a world where the most vulnerable communities have access to the best health professionals is possible and is passionate about working every day to make the best healthcare matches.

Sophia Hill

Social Medicine Recruiter

Sophia has been in and out of the medical world since graduating from college in 2016. She was trained as a Medical Assistant and has experience working on infectious disease through her post-grad externship. She took a break from her career to support her three daughters and husband, who serves as an Air Force Pilot. She entered the healthcare staffing world in 2021, joining the Arc Health team in February 2023. Sophia is originally from downtown Dallas, TX, and affirms that it is the best place ever!

Sarah Curl

Housing Coordinator

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Alya Wilkinson-Hayat

Intern

Alya is a part-time intern, who joined Arc Health in 2021. After graduating from the University of California, Berkeley in 2022, she is taking a gap year to work with Arc Health and apply to Medical school. She studied Nutritional Science and Global Poverty and Practice, areas that she hopes to pursue in her future career. She has lived across the United States and in a few parts of Sub-Saharan Africa, encouraging her interests in global health and equality in healthcare. She enjoys ultimate frisbee, baking, and finding good hiking opportunities!

Cathay Garcia-Lauzurique

Intern

Cathay is currently pursuing her second graduate degree, a Master's of Healthcare Administration, at the University of Wisconsin. She is a Lead Histotechnologist at Mayo Clinic. Her interests include advances in anatomic pathology, healthcare operations, accessibility, and community-based healthcare education. Cathay was born and raised in Puerto Rico and now lives in Minnesota.